Head of Operations

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  • February 14, 2025
  • Head of Operations
  • 1 positions in Head Office

Job responsibilities

  • Make planning and strategy decisions.
  • Work with the senior management team and relevant departments to determine plan for short and long-term goals.
  • Develop, implement, review and enforce operational policies and procedures for the growth of the company.
  • Collaborate with heads of other departments to develop best practices for successful leasing operations.
  • Ensure that leasing process is strictly implemented by operations staff to ensure the portfolio quality.
  • Ensure all legal and regulatory documents are filed and monitor in compliance with laws and regulations.
  • Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
  • Ensure the efficiency at branch level- OCR and achieve ROA target.
  • Conduct regular or spot check monitoring visits to branch offices to ensure that branch resources are properly managed and operating systems including policies and procedures are followed.
  • Identify and address problems and opportunities for the company.
  • Oversee budgeting, reporting, planning, and auditing.
  • Analyze significant monthly operational plan variances, and prepare necessary reports.
  • Support recruitment function for operations team when necessary.
  • Strengthen the capacity of staff under supervision through continuous on-the-job training and other methods.
  • Provide leadership/management and technical support to staff under supervision to ensure the effectiveness and efficiency of the operations.
  • Help promote a company culture that encourages top performance and high morale.
  • Build alliances and partnerships with other key stakeholders.
  • Other duties as required.

Job requirements

  • Bachelor’s degree in management or related field.
  • At least 5 years experiences in management, operations, and leadership
  • Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management.
  • Good communication skills in Khmer/English in speaking, writing, listening, and reading
  • Computer literacy, Microsoft Office and email. Any database knowledge is value added.
  • Ability to build consensus and relationships among managers, partners, and employees
  • Ability to deal with multitask
  • Good sense of responsibility
  • Willingness to work in the field
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