Teller Supervisor

Job responsibilities

1. Greet and provide information about Mega Leasing’s services to customers.
2. Attempt to resolve issues/problems related to lease payments and other issues raised by clients.
3. Provide on-time and effective support for Tellers (provincial and district offices) in relation to their daily work.
4. Jointly open vault with Branch Manager every morning to withdraw cash for daily operations.
5. Monitor cash position of provincial office and district offices to ensure sufficient funds are available for daily operations.
6. Make cash transfer request to head office.
7. Distribute cash to each Teller for daily transactions and performs till-open in Morakot system.
8. Close cash transactions of each Teller and performs till-close in Morakot system.
9. Close daily cash transactions on a timely manner and performs daily cash count to assure it is in balance with Morakot system.
10. Deliver cash into vault at the end of the day.
11. Disburse cash and issues cheque to credit officer/chief credit officer/sale office for lease disbursement.
12. Call client, dealer/supplier or key mobilizer to confirm receipt of cash (cash transfer to dealer/supplier or key mobilizer).
13. Receive collection from customers/tellers/credit officer/chief credit officer/branch manager.
14. Support Teller in updating collections through banks and WING in Morakot system.
15. Support Teller in posting lease information in Morakot system.
16. Settle all payments at branch office with proper approval (mission claim, utilities, office rental, stationery, etc.).
17. Make and settle cash advances.
18. Record receipt and payment transactions into Daily Cash Transaction (Cash Book) and in Morakot system to update cash balance during the day.
19. Update advances into Advance Summary and send to Branch Accountant for reconciliation on a monthly basis.
20. Make cash deposit, withdrawal and transfer at bank then update transactions in Bank Book and Morakot system accordingly.
21. Keep cheque of all bank accounts of provincial branch office securely.
22. Keep copy of documents related to bank account signatories (provincial and district offices).
23. File lease documents properly, safely and on a timely manner in accordance with Mega Leasing’s policy and guideline.
24. Control the submission and withdrawal of lease files properly.
25. Update foreclosed assets in the system on a timely manner.
26. Support internal and external auditors in providing lease documents for their audit.
27. File collection and disbursement vouchers chronologically, securely and on a timely manner.
28. File daily cash Transactions, cash count and bank book in separate folders properly and on a timely manner.
29. Prepare report of key mobilizers (consolidate with district office, if any) and send to branch accountant for verification at the end of the month.
30. Prepare purchase records and send to Senior Tax Officer on a monthly basis.
31. Support Chief Teller at head office to provide on-time information about possible changes of bank account signatories at provincial and district branch offices.
32. Support Chief Teller at head office in liaison with bank to update signatories of bank accounts at provincial and district branch offices.
33. Understand and perform key responsibilities of branch accountant.
34. Other tasks assigned by manager.

Job requirements

• At least Bachelor degree in Accounting, Finance & Banking or related field
• Computer literacy in MS word, MS excel, slide PowerPoint, internet and email
• A sound working knowledge of computer (MS-Office, e-mail, Internet)
• Good command of English both speaking and writing, presentation skills
• At least one-year experience in microfinance or bank sector in Cambodian context.
• Experience with cash handling
• Well managed on multi tasks/deadline and able to work under pressure.
• Good coordination skills, creative thinking and analytical skills, strong commitment, hardworking and trustworthy.