Job responsibilities
- Produce proper monthly work plan
- Ensure staffing
- Ensure quality of customer service management
- Provide technical supports to staff in a timely manner
- Approve loan per loan approval authority or recommend to next level for approval for bigger amount
- Manage staff’s performance to achieve the monthly and annual target (# of customers, portfolio, % of PAR, % of written off loan)
- Timely submit monthly reports to Branch Manager and other related unit/department
- Ensure the compliance of audit findings
- Other tasks assigned by supervisor
- Conduct regular meeting among the team
- Share good and bad experience relating to work, especially operation to ensure staff capacity building for work qualification
- Communicate the changes of policies, procedures, and forms with staff on a timely manner
- Regular discuss with the team on competition situation in the industry
- Coordinate with concerned unit/department for sending staff to attend the training
- Ensure LOA properly follows lending policy and process to produce effective loan assessment
- Perform double field check to ensure loan quality per lease policy
- Timely identify root causes of non-performing loan and produce the action plan for problem solving.
- Timely monitor and follow up staff’s portfolio quality in order to ensure appropriate action has been taken to maintain portfolio quality
- Ensure staff properly follow delinquency management policy and process
- Provide technical supports as necessary when staff encounter work challenges
- Conduct regular team meeting for updating challenges, finding solutions, updating changes in the company, and raising business initiatives
- Provide feedback on effectiveness and efficiency of lending process and policy
- Propose to branch manager and management team for better business reengineering
- Timely communicate the changes or update information to all related stakeholders
- Meet key stakeholders such as staff, key dealers, key customers per plan to maintain and improve better relationship
- Meet customers face to face to collect the constructive feedback or complaint
Job requirements
- Bachelor degree in business administration or equal degree or at least high school completion
- Computer literacy in MS word, MS excel, slide PowerPoint, internet, email, and skype
- Good communication skills in Khmer in speaking, writing, listening, and reading and good English is preferable.
- Good presentation skill, selling skill, and problem solving.
- At least 18-month experience in microfinance or bank sector in Cambodian context.
- Well managed on multi tasks/deadline and able to work under pressure.
- High ethical commitment and trustworthiness.
- Good negotiation and interpersonal skills.
- Local residence shall be a value added.