Teller

Job responsibilities

1. Greet incoming customers and guests.
2. Explain, advise on and promote the company’s products and services to customers either at office or at promotional areas.
3. Attempt to resolve issues/problems related to lease payments and other issues raised by clients.
4. Review documents of customer and lease application to ensure correctness and completeness; return incorrect and incomplete documents to credit officers for correction before posting in Morakot system.
5. Check customer’s credit history in CBC.
6. Enter customer data and lease application to produce lease contract, guarantor contract, and repayment schedule in Morakot system promptly and correctly, and send to responsible staff for review and disbursement.
7. Receive and verify payments from clients and field staff.
8. Record all repayment transactions (cash, WING and bank) into Morakot system promptly and accurately.
9. Make and settle advances.
10. Disburse cash and issue cheque to credit officer/chief credit officer/sale office for lease disbursement.
11. Settle all payments with proper approval (mission claim, utilities, office rental, stationery, etc.).
12. Close daily cash transactions correctly and on a timely manner.
13. Confirm outstanding balance; calculate interest and penalty, if any, when client pays off.
14. Call client, dealer/supplier or key mobilizer to confirm receipt of cash (cash transfer to dealer/supplier or key mobilizer).
15. Check clients’ repayments collected by field staff to ensure correctness of transaction.
16. Make deposit and withdraw cash from bank.
17. Prepare list of key mobilizers and send to chief teller for consolidation every 25th of the month (district office).
18. Maintain customer confidence and protect operations by keeping information confidential.
19. Maintain lease files and collaterals securely and promptly (district office).
20. Control addition and withdrawal of collaterals in vault and in collateral management system properly and on a timely manner (district office).
21. Update foreclosed assets in the system on a timely manner.
22. Prepare purchase record and send to Teller Supervisor for consolidation on a monthly basis.
23. Other tasks assigned by supervisor.

Job requirements

• At least Bachelor degree in Accounting, Finance & Banking or related field
• A sound working knowledge of computer (MS-Office, e-mail, Internet and accounting system)
• Good command of English both speaking and writing, presentation skills
• Experience in microfinance or bank sector in Cambodian context.
• Experience with core banking and cash handling
• Well managed on multi tasks/deadline and able to work under pressure.
• Good coordination skills, creative thinking and analytical skills, strong commitment, hardworking and trustworthy.